Tag: Customer Experience

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Sierra AI — conversational AI agent platform from Bret Taylor and Clay Bavor; editorial illustration of customer agent

I Tested Sierra AgentOS for 30 Days — What I Learned

By Surya Koritala

I spent 30 days evaluating Sierra’s AgentOS as the safety, observability, and evaluation layer around a customer-facing AI agent. The…

Sierra AI — Bret Taylor's conversational AI agent platform; brand image from sierra.ai

Sierra AI: Bret Taylor’s Conversational Agent Platform

By Surya Koritala

Sierra AI is the conversational agent platform from Bret Taylor (ex-Salesforce co-CEO, Twitter chair) and Clay Bavor (ex-Google VP). Founded…